Patient Rights & Responsibilities
Our commitment under the National Accreditation Board for Hospitals & Healthcare Providers (NABH 3rd Edition) — upholding patient dignity, informed choice and quality care.
NABH 3rd Edition Patient Charter
Shehjar Multispeciality Hospital is dedicated to providing clinical excellence with fairness, compassion, and respect. As part of our NABH accreditation, we maintain a transparent relationship with every patient and family entrusted to our care.
Your Rights as a Patient
1. Non-Discrimination
Right to prompt, equitable medical care irrespective of race, religion, caste, gender, age, language, or socio-economic background.
2. Respect & Dignity
Right to considerate, compassionate and respectful care honoring your personal values, privacy, and cultural beliefs at all times.
3. Privacy & Confidentiality
Right to visual and auditory privacy during consultations, physical examinations, and procedures. All medical data is kept strictly confidential.
4. Informed Consent
Right to complete information regarding your diagnosis, recommended treatment, risks, benefits, and alternatives prior to giving written consent.
5. Identity of Healthcare Team
Right to know the identity, qualifications, and role of the primary doctor and clinical personnel caring for you.
6. Access to Medical Records
Right to view and receive copies of your case records, discharge summary, lab reports, and radiology imaging within the stipulated turnaround time.
7. Transparent Billing
Right to receive clear, itemized financial estimates before planned procedures and an explanation of the final hospital bill.
8. Second Opinion & Refusal
Right to seek a second medical opinion or refuse treatment after being informed of the clinical implications and consequences.
9. Protection & Safety
Right to physical protection from harm, neglect, harassment, or verbal abuse while on hospital premises.
10. Grievance Redressal
Right to lodge a complaint with our Grievance Redressal Desk and receive a prompt, documented resolution.
Patient & Attendant Responsibilities
1. Accurate Information
Provide full and accurate information regarding past illnesses, allergies, hospitalisations, medications, and symptoms.
2. Compliance with Treatment
Follow the agreed medical and nursing advice, dietary directions, and medication schedules prescribed by your doctor.
3. Respect for Others
Respect the privacy and peace of other patients, maintain silence in wards, and adhere strictly to designated visiting hours.
4. Clean & Smoke-Free Campus
Observe strict hospital cleanliness protocols and respect our 100% smoke-free and tobacco-free environment.
5. Financial Settlement
Settle hospital dues promptly in accordance with the agreed payment schedule or insurance pre-authorisation.
6. Safeguard Personal Belongings
Leave valuable items at home; the hospital cannot assume responsibility for personal valuables.
Patient Grievance Redressal Office
If you or your attendant encounter any grievance or quality issue during your hospital stay or outpatient visit, our dedicated Patient Grievance Officer is available to assist you. All grievances are investigated impartially under NABH Quality Committee oversight.
Designation
Patient Care & Grievance Redressal Officer
Location in Hospital
Administrative Block, Ground Floor (Near Reception)
Shehjar Multispeciality Hospital, Mominabad, Anantnag, J&K
Desk Hours
Monday to Saturday: 09:30 AM – 05:00 PM
Email for Grievance
grievance@shehjarhospital.comResolution SLA
Acknowledgment within 24 hours | Final investigation & resolution within 7 working days.
You may also drop feedback into the physical suggestion boxes installed outside every ward and OPD area.
Submit Digital Feedback